Shipping & More

We currently ship across the UK using Royal Mail Tracked 24.

Shipping is calculated based on the weight of your order and will be shown clearly at checkout.

Tracked 24 delivery aims to arrive the next working day after dispatch, although this is not guaranteed.

We currently dispatch orders within 2–4 working days of receiving payment.

If a fabric is stored at our market stall, it’s usually cut and sent the same day.

If it’s at our lock-up, dispatch may take a little longer — but we’ll always let you know if there’s any delay.

All delivery dates are estimated and may vary slightly depending on courier times or stock location.

We can’t accept liability for delays beyond our control, but we always aim to get your order to you as quickly as possible.

Because all fabric is cut to order, cancellations aren’t usually possible once payment has been made.

If you contact us immediately after placing your order and the fabric hasn’t been cut yet, we’ll do our best to help — but we can’t guarantee changes once cutting has begun.

If you need to amend an order, please message us straight away via Facebook, Instagram, or email — we’ll always try to accommodate where we can.

Shipping is calculated automatically at checkout based on weight.

Tracked 24 prices are in line with Royal Mail rates.

• Small Letter - £3.95
• Small Parcel - £5.95
• Medium Parcel - £9.95
• Large parcel (>20kg)- £14.95

We offer Click & Collect from our stall at:

Rich Fabrics

Truro Pannier Market

If this option is available at checkout, simply select it when placing your order.

We’ll email you when your order is ready to collect.

As fabrics are cut to your chosen length, we can’t offer refunds or exchanges except where the item is faulty.

If you purchase a pre-cut product, you may return it within 14 days of receipt, provided it is unused, complete, in perfect condition, and in its original packaging.

We’ll happily exchange it or, at our discretion, refund you.

• Please double-check your address before placing your order
  
• Once dispatched, delivery times are the responsibility of Royal Mail
  
• If there are any issues with your order, please contact us and we’ll do our best to help
  

Students enjoy 10 % off every Thursday and Friday in store.

Simply mention your student status when ordering and have your ID ready if requested.